Refund and Returns Policy

Can I return my purchase for a refund?

We hope you love your new purchase, but on the off chance that you don’t, here’s what you need to know. If you’ve changed your mind, unwashed or unused items in their original packaging may be refunded within:

  • 14 days of purchase

How do I return my purchase?

To successfully return an item(s) please email hello@coorproducts.com for details. 

Please keep in mind the following;

  • ClevaBaths, mattresses, mattress protectors, pillows including maternity pillows, and pillow cases are unfortunately not eligible for returns due to health regulations.
  • If you wish to return our towels and face cloths, please ensure they are in their original packaging. We are unable to offer a refund or exchange if these items have been opened or used.
  • Refunds will be processed via the same payment method/card used for the original purchase
  • Shipping fees are non-refundable.
  • Our returns policy is not intended to override or limit your statutory rights in any way.

How long will it take for my refund to be processed?

Please allow a minimum of 10 business days for returns refunds to be processed. You will be notified by email once your refund has been processed.

Can I return my product and exchange it for another item?

Currently we are unable to facilitate exchanges. If you wish to exchange your purchase, you will be refunded for the product and be required to repurchase. 

  • ClevaBaths, mattresses, mattress protectors, pillows including maternity pillows, and pillow cases are unfortunately not eligible for exchanges due to health regulations.

If you would like to return, here’s what you need to do:

  • Step 1: Place a new order to purchase the new / correct product online.
  • Step 2: Post the incorrect item back with your proof of purchase to Coor Products Pty Ltd, 14/410 Pittwater Road, North Manly, NSW 2100, and include a note advising that you would like a refund.
  • Step 3: You’ll receive the new order shortly. Once Coor Products have received the return, you’ll be refunded.  

This applies to all purchases, including sale purchases but excluding ClevaBaths, mattresses, mattress protectors, pillows including maternity pillows, and pillow cases due to health reasons.

Where goods are faulty, have been wrongly described,  then you can choose between a refund or an e-gift voucher. Please retain your receipt for proof of purchase.

Shipping fees are non-refundable. Our returns policy is not intended to override or limit your statutory rights in any way.

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